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Unit Clerk Telemetry Per-diem
Coordinates nursing unit communications, clerical functions and interdepartmental activities.
High School or Equivalent
1-3 years experience in a hospital or physician offices
Knowledge of medical terminology a plus
The Unit Secretary acts as the primary clerical resource for the unit. Position duties and responsibilities include:
Performs a range of clerical duties that support the operations of the unit.
Acts as unit receptionist greeting and directing visitors.
Assists in the ordering, receipt and storage of supplies.
Assembles patient charts.
Answers unit telephone, transferring calls, determining when staff members should be paged and taking and forwarding messages.
Serves as an important link in the communication chain ensuring information is transmitted between nursing personnel, other hospital personnel, physicians, patients, family members and other guests.
Assists in entering patient information in Meditech computer system.
Maintains nursing station in neat and orderly manner.
Completes special projects for unit director, supervisors and charge nurses.
Follows Standard Precautions using personal protective equipment as required.
Orients and mentors new staff members.
Kendall Regional Medical Center is a 412-bed, full-service hospital providing 24-hour comprehensive medical, trauma, burn, surgical, behavioral health and diagnostic services, along with a wide range of patient and community services. Kendall Regional Medical Center has been honored by being nationally recognized with many prestigious awards and accolades, including: Thomson Reuters 100 Top Hospitals, a HealthGrades Distinguished Hospital (Top 5%) for Clinical Excellence, The Joint Commission Certification as a Primary Stroke Center, accredited Chest Pain Center with PCI, and most recently, by the Joint Commission as a “Top Performer” on key quality measures.
For the third consecutive year, HCA Ranks on Fortune’s list of Most Admired Companies of
2013. In addition, HCA has also been named one of Ethisphere’s World’s Most Ethical Companies for the fourth consecutive year. Join our tradition of excellence!
Required Qualifications include:
High school degree or equivalent
Previous clerical experience.
Previous experience as a Unit Secretary in a hospital setting preferred.
Strong customer service skills.
Familiarity with medical terminology.
Computer literacy is preferred.
GENERAL SUMMARY OF DUTIES - Responsible for timely and accurate patient registration. Interviews patients for all pertinent account information and verifies insurance coverage.
SUPERVISOR - Patient Access Manager (or Supervisor)
SUPERVISES - N/A
DUTIES INCLUDE BUT ARE NOT LIMITED TO:
? Interview patients at workstation or at bedside to obtain all necessary account information. Bed-side registration performed utilizing carts/computers on wheels
? Ensure charts are completed and accurate
? Verify all insurance and obtain pre-certification/authorization
? Calculate and collect patient liable amounts
? Ensure that all necessary signatures are obtained for treatments
? Answer any questions and explains policies clearly
? Process patient charts according to paperwork flow needs and established productivity standards
? Welcome patient and family members in a professional manner. Contact the nursing staff for emergency medical needs and answer patient and visitor questions
? Interview incoming patients, his/her relatives, or other responsible individuals to obtain identifying and biographical information with insurance and financial information
? Assign I-plans accurately and research Patient Visit History to comply with the Medicare 72 hour rule
? Search MPI completely and assign the correct medical code number. Notify Medical Records for any duplicate unit numbers
? Verify insurance benefits and determines pre-certification status. If pre-certification is needed, call the insurance precert department and initiate review or verify authorization number provided by scheduling staff. Enter all information and authorization numbers into the registration system.
? Secure all signatures necessary for treatments, release of medical information, assignment of insurance benefits, and payment of services from legally responsible parties. Obtain copies of necessary identification and insurance cards.
? Explain policies regarding services, charges, insurance billing, and payment of account. Request full or partial payment for services rendered according to collection policies. Issue a Business Office letter to all patients according to policy
? Obtain proper authorization for treatment and approval codes from the insurance carrier for patients presenting for treatment insured by an MCO. Collect co-pays, deposits, and deductibles and documents collection status in the system and chart. Issue waivers for signatures when appropriate.
? Inform former patients or their representatives of delinquent accounts and attempt to obtain payment. Refer delinquent accounts to the Manager/Supervisor for further action
? Receive and receipt payments from patient for services rendered. Prepare daily deposits and maintains the integrity of the cash drawer
? Produce paperwork on each patient for distribution to appropriate departments. Align pertinent documents for establishing the patient’s medical record and financial file
? Register and admit all patients after the other registration departments are closed. Route admission documents and forms to appropriate departments
? Price, key, and detail patient charges. Burst charts for distribution to physician’s billing service, medical records, ancillary departments, and the business office. Check for double charges on all accounts
? Work with physician offices and ancillary departments, providing information when necessary or forwarding relevant documents
? Document complaints received from patients, the medical staff, and ancillary departments on an incident report form and refer to coordinator for follow-up action
? Acknowledge, file, and send MOX messages via Meditech
? Check for physician orders and attaches them to the patient medical records to ensure that patients are receiving appropriate tests
? Escort patient to his/her destination or refers patient to an available escort
? Activate all pre-registered patients that have reported for services
? Abstract patient charts once discharged for the ER and retrieves a patient Medical Record once they present to ER for treatment
? Attends in-service presentations, and completes mandatory education week, including but not limited to, infection control, patient safety, quality improvements, MSDS and OSHA standards
? Demonstrates knowledge of occurrence reporting system and utilizes system to report potential patient safety issues
? Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”
? Other duties as assigned
KNOWLEDGE, SKILLS & ABILITIES
? Communication - communicates clearly and concisely, verbally and in writing
? Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
? Interpersonal skills - able to work effectively with other employees, patients and external parties
? PC skills - demonstrates proficiency in PC applications as required
? Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems
? Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately
AGE OF PATIENTS SERVED:
This position requires competence in assessment, treatment, and/or care for the age groups indicated. The staff member must be able to demonstrate the knowledge and skills necessary to provide care, based on physical, psycho/social, educational, safety, and related criteria, appropriate to the age for the patients served in his/her assigned service area. The skills and knowledge needed to provide such care may be gained through education, training or experience.
Age Groups: Birth - 1 year (infant), 1 - 11 years (pediatric), 12 - 16 years (adolescent), 17 - 64 years (adult),
65 – Life Span (geriatric)
? High school diploma or GED required
? At least one year of registration experience preferred
CERTIFICATE/LICENSE - N/A
PHYSICAL DEMANDS/WORKING CONDITIONS – May require prolonged sitting or standing, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Requires lifting papers or boxes up to 25 pounds occasionally. May be required to push/pull up to 100 lbs on a regular basis and 250 lbs occasionally.. Work is performed in an office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations.